Service Advisor at Swickard Palmer, LLC d/b/a Buick GMC of Palmer

Palmer, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

100000.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Advising, Communication, Estimation, Workflow Coordination, DMS Proficiency, Conflict Resolution, Time Management, Attention To Detail, Hospitality Mindset

Industry

Description

Description Palmer, AK | Iconic American brands | Hospitality | Veterans encouraged to apply | Career Path Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At GMC of Palmer, we serve a hardworking, tight-knit community in the heart of the Matanuska-Susitna Valley. Our guests rely on their vehicles -- and they rely on us to take care of them. That's a responsibility our team takes seriously every day. WHAT YOU'LL DO • Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery • Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations • Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest • Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule • Identify and present additional service recommendations that protect guest safety and vehicle value • Deliver a consistent, professional pickup and delivery experience that keeps guests coming back • Maintain accurate records in the DMS and uphold all documentation and compliance standards • Represent GMC of Palmer and Swickard's hospitality standards in every guest interaction WHAT WE'RE LOOKING FOR • 2+ years of service advisor experience in a franchised dealership -- GM brand experience a strong plus • Track record of strong CSI and NPS scores and repeat guest relationships • Reynolds & Reynolds or CDK experience preferred • Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned • Ability to manage high volume accurately without losing attention to detail or guest experience • Valid driver's license with a clean driving record • A hospitality mindset -- you treat every guest interaction like it matters, because it does WHAT WE OFFER • Income potential of $50,000 - $120,000+ annually • Compensation structured competitively for the Matanuska-Susitna Valley market • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Paid GM manufacturer and product training • Clear career path -- strong advisors grow into senior advisor and service management roles • Employee vehicle purchase and service discounts • A stable, team-oriented culture built on standards, accountability, and genuine care for the guest WHY GMC OF PALMER • GMC is one of the most trusted and in-demand truck and SUV brands in the country -- and in Alaska, that demand is even stronger • Palmer is a growing community in the Mat-Su Valley with a loyal, vehicle-dependent guest base that values relationships and reliability above everything • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • A close-knit store where your contributions are visible, your relationships run deep, and your reputation in the community compounds over time • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest • Leadership that invests in your development and sets you up to perform at your best At GMC of Palmer, the service advisor role is built on real relationships in a community where people remember who took care of them. The work is consistent, the team is tight, and the opportunity to build a long-term career in a market that genuinely needs skilled service professionals is real. If you're ready to do meaningful work, grow your income, and put down roots in one of Alaska's most vibrant communities -- we'd like to meet you. #T5

Responsibilities

Act as the primary point of contact for guests, translating complex repair information into clear communication and managing the service process from write-up to delivery. Coordinate with technicians and parts departments to ensure efficient repair workflows and maintain accurate documentation in the DMS.