JOB SUMMARY

Swift Motor Engineering is a family run Volkswagen Audi Group Specialist business in Newcastle Upon Tyne. We are seeking a motivated and customer-focused Service Advisor to join our expanding team. In this role, you will act as the primary point of contact for customers seeking vehicle maintenance and repair services.
Your expertise in customer service and mechanical knowledge will ensure that clients receive the highest level of support and guidance throughout their service experience.

SKILLS

• Strong cash handling skills with attention to detail in financial transactions.
• Have an interest in the motor trade and mechanical knowledge to effectively communicate technical information to customers.
• Excellent customer service skills, demonstrating patience, empathy, and professionalism in all interactions.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong organisational skills with the ability to manage multiple tasks efficiently.

• Greet customers warmly and assess their service needs, providing expert advice on maintenance and repair options.
• Accurately document customer concerns and relay information to the technical team for effective service delivery.
• Handle cash transactions efficiently, ensuring accuracy in billing and payments.
• Maintain a clean and organised service area, ensuring a professional environment for both customers and staff.
• Parts Organisation, ordering and allocating parts.
• Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.