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Service Advisor at Ted Britt Automotive Group
Chantilly, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Cost Estimation, Repair Coordination, Customer Communication, Satisfaction Assurance, Service Promotion, Profitability Management, Vehicle Systems Knowledge, Dealership Management Systems, Communication Skills, Organizational Skills, Multitasking, Building Trust, Rapport Building, Computer Proficiency, Driving Record Maintenance

Industry

Motor Vehicle Manufacturing

Description
Description Responsibilities Assist customers with their vehicle service needs from check-in to delivery. Provide accurate cost estimates and repair recommendations. Coordinate repairs with technicians and communicate updates to customers. Review completed work and ensure customer satisfaction. Promote additional maintenance services and maintain profitability goals. Qualifications High school diploma or equivalent required; associate degree preferred. Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role. Strong knowledge of vehicle systems, maintenance, and repair processes. Proficiency in dealership management systems (Reynolds preferred). Excellent communication, organizational, and multitasking skills. Ability to build trust and rapport with customers and technicians. Proficient in Microsoft Office and general computer applications. Valid driver’s license with a clean driving record. Professional appearance and positive attitude. Compensation & Benefits Competitive base pay plus commission opportunities Medical, Dental, and Vision Insurance LegalShield Coverage Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance 401(k) with Employer Match Paid Sick Leave, Vacation, and Holidays Ongoing training and professional development Employee discounts on vehicles, parts, and services
Responsibilities
The Service Advisor is responsible for assisting customers with vehicle service needs from the initial check-in through final delivery, providing accurate cost estimates and repair recommendations. They must coordinate all necessary repairs with technicians and keep customers updated on progress while ensuring overall satisfaction.