SERVICE ADVISOR - TEMPORARY MATERNITY LEAVE

Agriterra Equipment is one of North America’s largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We have grown from 3 locations (in 2013) to 9 and have been consistently in AGCO North America’s Circle of Excellence Top 20 dealer group.
We are looking for a Service Advisor to cover a maternity leave in Camrose, AB.

• Working closely with the Service Manager and Shop Foreman to review repair orders for the day.
• Scheduling service appointments.
• Updating customers on the status of their equipment and additional work required.
• Acting as a liaison between customers and Service Technicians, communicating information.
• Reviewing work orders to ensure parts are entered, Service Technician notes are entered, and labour times are entered and correct.
• Assisting the Service Manager with warranty claims.
• Monitoring metrics, like Service Technician efficiency.
• Calling and managing customers for payments.