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Service Advisor at TEXAS COLLISION CENTERS INC
Plano, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Multi-tasking, Problem-solving, Organizational Skills, Verbal Communication, Written Communication, Automotive Collision Estimating, CCC One, Computer Proficiency

Industry

Motor Vehicle Manufacturing

Description
Job Details Job Location: TCC#3-Plano Pkwy - Plano, TX Salary Range: Undisclosed Description Job Summary: Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle. Duties/Responsibilities: Examine damage to determine the extent of body, structural, mechanical, or interior damage Prepare estimates to repair vehicle Explain repair process to customers Communicate with customers insurance related to damages and obtain repair authorization Complete vehicle check-in with customer Explain and communicate repair process, estimated repair time and any updates with the customer Handle total loss process Perform final Quality Control inspection Upon completion of repair work, deliver vehicle to customer Comply with all TCC’s safety standards, guidelines, and procedures Perform other related duties as assigned Qualifications Requirements: Positive, friendly, and approachable demeanor Exemplary customer service skills Exceptional multi-tasking and problem-solving skills. Excellent organizational skills. Exceptional verbal and written communication skills Must be 18 years or older Valid Driver's License Education and Experience: Prior automotive collision estimating experience Experience with preparing estimates in CCC One preferred Proficient with a computer and software Physical Requirements: Must be able to work safely in a noisy area with many odors present. Must be able to lift 10 lbs. regularly. Must be able to bend, stretch, kneel, and squat to perform repairs and inspections. Must be able to reach below and above shoulder level
Responsibilities
The Service Advisor is responsible for inspecting vehicles to determine necessary repairs and preparing estimates for those repairs. They also communicate with customers regarding the repair process and handle the total loss process.