An opportunity exists for a driven and customer focused applicant to join our Equipment team in for a 12/14 month parental leave cover. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day to day operations of the service centre.

• Be the first point of contact for all Service calls
• Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
• Manage incoming service request calls and gather information to enable service teams to carry out works
• Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
• Prepare customer quotes for service works in consultation with Service managers
• Ensure work orders are completed, updated and correlated with technician times
• Process completed purchase orders and invoice completed job cards into systems when required
• Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
• Perform additional administrative duties as required