Service Advisor at Tom Wood Management

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Technical Background, Dealership Management Systems, Computer Applications, Professionalism, Calm Under Pressure

Industry

Retail Motor Vehicles

Description

EXPERIENCED SERVICE ADVISOR Tom Wood Jaguar Land Rover – Indianapolis, IN Full-Time | Monday–Friday 7:15 AM–6:00 PM | Every 3rd Saturday 8:00 AM–4:00 PM (½ day off during the week when working Saturday) ---------------------------------------- OVERVIEW Tom Wood Jaguar Land Rover, located in Indianapolis, Indiana, is seeking a top-performing and customer-focused Service Advisor to join our team. The ideal candidate will have a strong technical background, excellent interpersonal skills, and a passion for providing a premium customer experience. This role requires the ability to clearly communicate with both customers and technicians, ensuring smooth, efficient service operations. ---------------------------------------- RESPONSIBILITIES * Meet or exceed dealership goals and objectives for the service department. * Advise customers on recommended maintenance and repair services. * Prepare accurate repair orders, estimates, and payment details. * Schedule appointments, update customers on service status, and secure approval for additional work when needed. * Perform preliminary inspections or road tests to identify customer concerns. * Ensure all repair work is authorized, documented, and completed before vehicle release. * Manage vehicle flow, ensuring proper parking, locking, and key handling. * Handle incoming calls, appointment requests, and service-related inquiries professionally. * Communicate any escalated customer concerns to the Service Manager promptly. ---------------------------------------- QUALIFICATIONS * Prior Service Advisor experience (luxury brand preferred). * Excellent communication, organizational, and customer service skills. * Ability to remain professional and calm under pressure. * Proficient in dealership management systems and basic computer applications. * Valid driver’s license with a clean driving record. ---------------------------------------- BENEFITS * Paid Time Off (PTO) & Vacation * Paid Holidays * Medical, Dental, and Vision Insurance * 401(k) with Company Match * Life and Disability Insurance * Training and Tuition Reimbursement * Service Awards * Career Advancement Opportunities * Wisely & DailyPay options ---------------------------------------- ABOUT TOM WOOD GROUP Family-owned and locally operated for over 50 years, the Tom Wood Group has grown from its roots in automotive retail to include multiple franchises across the Midwest and New Zealand. Our Core Values: Humbly Confident • Passionately Driven • Uncompromising Integrity • Sincere Desire to Help Others

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Responsibilities

The Service Advisor will meet or exceed dealership goals and objectives for the service department while advising customers on recommended maintenance and repair services. They will also prepare accurate repair orders and ensure all repair work is authorized and documented.