Service Advisor - Town and Country Toyota at Sonic Automotive

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Sales Experience, Vehicle Mechanical Operations, Dealership Experience, Cost Estimation, Customer Satisfaction, Problem Solving, Time Management, Safety Compliance, Record Keeping, Team Collaboration, Technical Knowledge, Maintenance Advising, Scheduling, Authorization

Industry

Retail Motor Vehicles

Description

Company Description At Town and Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description Our Service Advisor is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Duties and Responsibilities: · Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. · Greets customers in a timely, friendly manner. · Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". · Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. · Test-drive the vehicle or refer to the test technician as necessary. · Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. · Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. · Maintains a dealership-prescribed standard for “hours per customer repair order written." · Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. · Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. Qualifications · High school diploma or the equivalent. · Must have Dealership experience. · Ability to read and comprehend instructions and information. · Two years of experience in a dealership position. · General knowledge of vehicle mechanical operations. · ASE certification preferred. · Sales experience preferred. · Professional personal appearance. · Excellent oral and written communication skills. · All applicants must be authorized to work in the USA · All applicants must perform duties and responsibilities in a safe manner · All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license Additional Information It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Responsibilities

The Service Advisor is responsible for running an efficient and profitable service department, ensuring maximum production and controlling costs. They will also maintain customer relationships and service records while achieving sales and profit objectives.