Service Advisor - Town North Mazda at Snell Motor Company

Richardson, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Knowledge, Technical Communication, Problem Solving, Relationship Building, Warranty Knowledge, Service Order Review, Inspection Skills, Estimate Development, Repair Order Preparation, Record Maintenance, Educational Participation, Value Addition, Symptom Analysis, Vehicle Maintenance, Test Driving

Industry

Motor Vehicle Manufacturing

Description

Town North Mazda is looking for Service Advisors to join their team - experience is preferred.Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973. The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to establish and maintain good relationships with customers and co-workers. Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs. Knowledge of automotive systems in general Ability to review service orders and inspect the vehicle for necessary repairs Knowledge of new models and product improvements, based on technical service bulletins, etc. Knowledge of warranty guidelines and ability to relate them to warranty service repair orders. Ability to communicate well with co-workers and co-workers throughout repair process. 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid holidays & paid time off Vision insurance Earn vacation hours after 90 days Aggressive Employee Referral Program

Responsibilities

The Service Advisor creates an exceptional customer experience while acting as a liaison between the customer and the service technician. Responsibilities include ascertaining automotive problems, preparing repair orders, and maintaining customer rapport.