ANNUAL SALARY: £25,604.80 + SATURDAYS (1 IN 4, FOR EXAMPLE) £640.12 + BONUS ON TARGET EARNINGS: £35,000.00

Working Hours: Monday - Friday: 0830 – 0530 and Saturday 0830 – 1230 (as required)

As a Service Advisor, you’ll play an essential role in the success of our service department. Your primary responsibilities will include:

• Customer Liaison: Being the first point of contact for customers, ensuring a seamless service experience from start to finish.
• Customer Satisfaction: Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.
• Administrative Support: Maintaining accurate records of service appointments, repairs, and customer interactions.
• Sales & Upselling: Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.
• Team Collaboration: Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard.

What We’re Looking For:

To succeed in this role, you’ll need the following qualities and experience:

• Experience: Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.
• Customer-Focused: Outstanding communication skills and a strong commitment to providing excellent customer service.
• Full UK Driving License: A clean driving record is essential for the role.
• Passion for the Motor Trade: A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.
• Team Player: A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.
• Problem Solving: Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently.

This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.
At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

As a Service Advisor, you’ll play an essential role in the success of our service department. Your primary responsibilities will include:

• Customer Liaison: Being the first point of contact for customers, ensuring a seamless service experience from start to finish.
• Customer Satisfaction: Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.
• Administrative Support: Maintaining accurate records of service appointments, repairs, and customer interactions.
• Sales & Upselling: Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.
• Team Collaboration: Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard

To succeed in this role, you’ll need the following qualities and experience:

• Experience: Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.
• Customer-Focused: Outstanding communication skills and a strong commitment to providing excellent customer service.
• Full UK Driving License: A clean driving record is essential for the role.
• Passion for the Motor Trade: A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.
• Team Player: A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.
• Problem Solving: Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently