Service Advisor at Transwest Inc

Belton, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Advising, Repair Order Management, Upselling, Communication Skills, Multi-tasking, Detail-oriented, Technical Knowledge, Diesel Engines, Gas Engines, Drive Train, Suspension, Heavy Duty Truck Industry, Invoicing, Scheduling

Industry

Transportation/Trucking/Railroad

Description

Description The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Listen to the customer description of the problem(s) or service(s) needed. Determine the type of service(s) required and prepare a service order. Engage in upsells and promotions for additional equipment and services. Obtain customer authorization and signatures for all repairs. Present the repair order to foreman for dispatch. Prepare and present the customer with quotes for all repairs. Communicate with the customer and foreman during repairs. Work with the foreman to ensure the repair is completed. Prepare and invoice repair order (RO). Contact the customer for pick up or delivery. Ensure that a secured payment is made prior to releasing serviced vehicles. Keep Uptime Pro updated as needed (Freightliner Elite Support locations). Answer service calls. Additional duties as assigned. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: Required to perform work inside and outside, in all-weather situations, at the shop division location. Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time. Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs. Must be able to operate simple, complex and heavy-duty machinery. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High School diploma or equivalent. Valid Driver's License and MVR in good standing. Ability to multi-task. Someone who is detail-oriented. Excellent written and verbal communication skills. Ability to work any shift if needed. Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen. PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: Previous experience as a service writer or advisor. Knowledge of diesel engines, gas engines, drive train and suspension. Heavy and medium duty truck industry experience. CDL preferred (Heavy Duty service locations only)

Responsibilities

The Service Advisor manages customer interactions by identifying vehicle service needs, preparing repair orders, and providing accurate quotes. They also coordinate with the foreman to ensure repairs are completed efficiently and maintain clear communication with customers throughout the process.