Service Advisor at Trimac Transportation & Family of Companies

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Aptitude, Leadership, Coaching, Communication, Conflict Resolution, Detail-Oriented, Organizational Skills, Documentation, Customer Focused, Stakeholder Management, Service Prioritization, Microsoft Office, Maintenance Software, Vendor Coordination, Preventative Maintenance, Compliance

Industry

Truck Transportation

Description

Overview Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Schedule Hybrid model Calgary Edmonton, AB Mississauga, ON Houston Job Details Trimac Transportation is a North American leader in bulk logistics, committed to continuous improvement, operational excellence, and superior customer service. We are seeking a hands-on, organized, and customer-focused Service Advisor to lead frontline maintenance execution, vendor coordination, and compliance activities at our Service Centers. Reporting to the Fleet Services Supervisor or Facility Manager, this leadership role supervises service writers and administrative staff while serving as a key liaison between drivers, dispatch, vendors, and maintenance teams. The Advisor ensures that preventative maintenance, repairs, and tank cleaning activities are scheduled, tracked, and completed in accordance with internal standards and regulatory requirements. Who You Are Strong mechanical aptitude and understanding of preventative maintenance schedules. Effective leader with coaching, communication, and conflict resolution skills. Detail-oriented with strong organizational and documentation abilities. Comfortable working in fast-paced, high-priority environments with shifting demands. Proficient in Microsoft Office and maintenance software (TMT preferred). Customer-focused with the ability to manage multiple stakeholders and service priorities. Responsibilities Leadership & Team Coordination Supervise and coach service administrators and writers to ensure procedural compliance, productivity, and professional communication. Ensure consistent documentation and workflow execution across both maintenance and cleaning operations. Coordinate with internal support teams (e.g., NTSsupport) to resolve system-related issues. Customer, Driver & Dispatch Support Act as a primary contact for equipment and cleaning service inquiries from drivers, dispatch, and external customers. Communicate status updates, ETAs, and service recommendations clearly and professionally. Escalate service-related issues requiring urgent resolution or cross-functional coordination. Vendor & Repair Coordination Select and manage third-party vendors; issue and track vendor repair orders (VROs). Review vendor estimates and paperwork for accuracy, cost efficiency, and documentation compliance. Resolve vendor disputes and monitor repair timelines to reduce downtime. Preventative Maintenance & Compliance Coordinate PM schedules and inspections to meet both internal standards and regulatory requirements. Manage follow-ups such as retorques and overdue work orders. Identify and escalate safety or compliance risks as needed. Shop & Washrack Scheduling Coordinate daily repair and tank cleaning schedules in partnership with shop supervisors, foremen, and parts personnel. Track labor, parts, and cleaning activities to ensure proper billing and cost allocation. Assist with intake assessments and estimate preparation. System Administration & Documentation Utilize TMT and other maintenance systems to manage workflow and digital records. Ensure timely scanning and attachment of inspection forms, cleaning reports, and work orders. Oversee accurate coding and closure of work orders for both mechanical and washrack services. Qualifications High School Diploma or equivalent required; post-secondary education in Business, Transportation, or a related field is an asset. Minimum 3 years of experience in a service writer, maintenance coordination, or administrative supervisor role within transportation or mechanical services. Experience supervising staff and managing both shop and washrack operations is preferred. Benefits We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Pension Plan Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments We make safety a part of every decision We make safety personal We have the courage to intervene

Responsibilities

The Service Advisor supervises service writers and administrative staff, ensuring compliance and productivity while acting as a liaison between drivers, dispatch, vendors, and maintenance teams. They coordinate maintenance schedules, manage vendor relationships, and ensure compliance with internal and regulatory standards.