Service Advisor at TRULAND Equipment

Van Wert, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Operations, Customer Satisfaction, Sales, Team Management, Process Improvement, Work Order Management, Coaching, Communication, Microsoft Office, Heavy Equipment Knowledge, Financial Principles, Customer Service, Teamwork, Problem Solving, John Deere Knowledge, Warranty Management

Industry

Machinery Manufacturing

Description

Grow with TRULAND Equipment We’re a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you’re hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environment—we want to hear from you! Purpose: Oversees service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities: Manage the entire work order cycle process, generation through closing and invoicing for customer and internal work. Provide guidance and generate quotes for customer machine repairs. Sell service labor and parts ensuring all techs are highly productive so that budgets and goals are met. Work with Service Manager to identify and execute continuous process improvements. Communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction. Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge. Review work orders for completeness and accuracy prior to customer billing. Ensure all service Warranty and Product Improvement Programs are completed, and submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit. Ensure all departmental tools, equipment, and vehicles are in good working order. Actively coach, develop, and help employees grow their capabilities. Participate in the employee review processes. Proactively seek and participate in company‐sponsored training, to develop and advance knowledge base and skill set. Maintain knowledge of John Deere and competitive products. Ensure that company’s reputation and image in the community are consistent with company Core Values. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Experience, Education, Skills, and Knowledge: High School Diploma, GED, or equivalent experience required; Associate’s degree preferred 3+ years’ experience in Service Department operations Ability to use standard desktop applications such as Microsoft Office and internet-based functions Experience with off-road, construction, lawn, or heavy equipment Ability to write and speak effectively to individuals and groups Experience working cooperatively in a team environment Ability to effectively guide a team and hold people accountable Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends as needed Excellent customer service skills Experience communicating effectively Valid driver’s license required; CDL (Commercial Driver’s License) preferred Driving record that meets Employer’s insurance company requirements Additional Requirements: Ability to pass DOT physical examination and obtain a Medical Examiner’s Certificate may be required. Comprehensive benefit package for full-time team members includes: Competitive bi-weekly wages Health, dental, and vision insurance 401(k) plan with company contributions Flexible Spending Account (FSA) & Health Savings Account (HSA) Paid Time Off (PTO) and Paid Holidays Company-paid short-term disability & long-term disability insurance Life Insurance Team member discounts Access to additional voluntary insurance plans Employee Assistance Program (AEP) Company-provided uniforms About TRULAND Equipment TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we’re dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we’re creating lasting partnerships built on trust. Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency. Our Values Integrity: Do the right thing Trust: Do what we say we are going to do Simplify Business Transactions: Easy to do business with Urgency: Engage with a sense of urgency Respect and Teamwork: Work together to solve our customer's needs Imaginative Solutions: Create solutions with thoughtfulness and purpose

Responsibilities

The Service Advisor manages the entire work order cycle process and ensures customer satisfaction by optimizing service department processes. They also sell service labor and parts while coaching and developing department personnel.