Service Advisor, Victoria at Fountain Tire

Victoria, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

30.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Automotive repair knowledge, Tire industry knowledge, Sales, Work order management, Communication, Inventory management, Safety compliance, Active listening, Computer systems

Industry

Retail

Description

Overview Fountain Tire Victoria (585 Bay St.) is looking for a friendly and knowledgeable individual to join our team as a Service Advisor! What is in it for you? Competitive compensation: $24 - $30 per hour Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching We will develop your skills and certifications with our excellent training program & opportunity for advancement The opportunity to work with an excellent team and great customers Regular day shifts Great discounts for you and your family on tires, parts and mechanical services Primary Responsibilities: Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. Provide proactive calls to customers to determine their satisfaction level with the service they have received Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. Keep promotional material updated in the showroom. Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? Experience in the automotive repair industry or tire industry is an asset Effective listening skills with the ability to identify customer needs and provide recommendations Working knowledge of passenger, light truck and, specialty tires and mechanical services Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract Excellent customer service and a great attitude are a must A team player who takes pride in their work If you are interested, apply in-store or online today!

Responsibilities

The Service Advisor is responsible for creating work orders, communicating with technicians, and providing service quotes to customers. They also manage customer follow-ups, maintain showroom promotional materials, and assist with inventory documentation.