JOIN VOLKSWAGEN CHATHAM AS A SERVICE ADVISOR!

At Volkswagen Chatham, we take pride in delivering exceptional customer service and creating an outstanding experience for every customer. If you’re passionate about providing high-quality service and representing a trusted brand, we’d love to hear from you!

SKILLS & REQUIREMENTS:

• Strong communication skills (phone, email, and in-person).
• Active listening abilities and a customer-first attitude.
• Ability to present ideas clearly and effectively.
• Comfortable working in a fast-paced, dynamic team environment.
• Detail-oriented with the ability to multitask and meet deadlines.
• Positive attitude and professional demeanor.
• Strong organizational and analytical skills.
• Experience with data entry and Microsoft Office.

QUALIFICATIONS:

• High School diploma or equivalent.
• 1+ year of Service Advisor experience preferred.
• Valid Ontario driver’s license with a clean record.
• Proficiency with Microsoft Outlook, Windows, and internet navigation.

• Greet and assist customers in person, over the phone, and via email.
• Schedule appointments, open Repair Orders, prepare estimates and invoices.
• Maintain clear communication with customers regarding the status of their vehicles.
• Provide technicians with accurate and detailed information for diagnosis.
• Present repair estimates and inform customers of necessary maintenance services.
• Ensure all customers receive excellent service and value.