Service Advisor at VSE Corporation

Madison, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Scheduling, Warranty Compliance, Documentation, Relationship Building, Work Order Management, Parts Availability, Teamwork, Computer Proficiency, Typing Proficiency, Repair Practices Knowledge, Safety Practices Knowledge, CRM Experience, Dealership Software Experience

Industry

Industrial Machinery Manufacturing

Description

About the role The Service Advisor plays a key role in delivering an exceptional customer experience by serving as the primary point of contact between customers and the service department. This position is responsible for coordinating service work from intake through completion, ensuring accurate communication, efficient scheduling, warranty compliance, and customer satisfaction. The ideal candidate is organized, customer focused, and thrives in a fast paced, team oriented environment. What you'll do Customer Service & Communication Assist customers in person, by phone, and through digital communication. Accurately document customer concerns to ensure successful repairs. Open and close work orders and validate warranty coverage. Provide service quotes, repair updates, and communicate any necessary changes. Notify customers when repairs are complete and coordinate pickup or delivery. Build and maintain strong customer relationships through professional, timely, and caring interactions. Service Coordination & Department Support Maintain an accurate and efficient shop schedule. Distribute work to technicians and ensure parts availability. Assist with scheduling required machine updates (IK Kits). File warranty claims promptly and assist with warranty parts returns. Keep current on service bulletins, equipment updates, and dealership capabilities. Assist in maintaining a clean, safe, and organized shop and equipment yard. People & Team Development Support a collaborative, inclusive team environment. Assist with utilization of available staff training tools and resources. Promote open communication and teamwork across departments. Qualifications Education & Experience High school diploma or GED required; college degree a plus. Previous industry or dealership experience preferred. Demonstrated communication, leadership, and customer service skills. Knowledge, Skills & Abilities Strong organizational skills with the ability to multitask and follow through. Detail-oriented with excellent verbal and written communication skills. Basic computer and typing proficiency; CRM or dealership software experience a plus. Understanding of general repair practices and dealership aftermarket operations. Knowledge of safety practices related to equipment and service environments. Valid driver’s license required. Benefits offered Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned Paid Training Corporate Chaplains Program Health insurance Dental and Vision plan Flexible Spending Accounts (FSA) Company Paid Telehealth Program - MediOrbis 401K Retirement Plan Paid Holidays & Vacation Others We are a Drug Free Workplace and an Equal Opportunity Employer

Responsibilities

The Service Advisor acts as the main contact between customers and the service department, managing the entire service process from intake to completion. This includes ensuring accurate communication, efficient scheduling, warranty compliance, and achieving high levels of customer satisfaction.