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Service Advisor at WESTERN BRANCH DIESEL LLC

Middle River, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Multi-tasking, Customer Service, Communication, Administrative Assistance, Repair Process Support, Repair Order Opening, Coordination, Cost Communication, Time Estimation Communication, Billing, Concern Resolution, Service Follow-up

Industry

Truck Transportation

Description

Service Advisor Johnson & Towers Middle River, MD Johnson & Towers, a subsidiary of Indel Power Group, has an opening for a Service Advisor at our location in Middle River, Maryland. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement. Key Responsibilities * Provide administrative assistance to support the service team * Support the complete repair process including opening repair orders, coordinating with the technicians, communicating repair cost & time estimates to customers, and repair order billing * Promptly address and resolve customer concerns and service follow-up issues * Excellent customer service skills * Maintain open communication with technicians, management team and customers regarding job status Why Indel Power Group * Competitive compensation package, DOE * Monthly performance incentives * Rewarding work environment * Opportunities for relocation & advancement * Long established, family-owned business Indel Power Group offers: * Excellent medical, dental, & vision coverage * Health savings account * Short-term/long-term disability and employee life insurance * 401k, with matching * Employee Assistance Program (EAP) * Paid Annual Leave * Eight Paid Holidays * Employee Referral Program * On the job paid training * Company events and employee recognition programs Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Responsibilities

The Service Advisor will provide administrative support to the service team and manage the complete repair process, including opening repair orders, coordinating with technicians, and communicating estimates and costs to customers. They must also promptly address customer concerns and handle service follow-up issues.