Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up.

KNOWLEDGE, SKILLS AND ABILITIES:

• Positive and professional communication with customers and teammates.
• Excellent attention to detail and a positive attitude, with good interpersonal skills.
• Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel).
• Superb customer service skills.
• Excellent problem solving skills.
• Self-motivated, organized and able to multi task.
• Able to learn and utilize operating data base.
• 2-4 years’ experience scheduling service work.
• High School Diploma

• Assist in coordinating shop and/or road technicians, as assigned.
• Schedule jobs and organize technician workload, using GPS to maximize productivity.
• Data entry of technician times, comments and job codes.
• Complete estimates and follow up with customer for approval to proceed with work.
• Assign work to the right technician and follow up to ensure job will be completed on time.
• Ensure work orders are closed and invoiced within 48 hours of job completion.
• Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s);
• Coordinate parts for shop and/or field jobs, as required.
• Effectively communicate with customers to ensure high levels of customer satisfaction.
• Complete warranty documentation and submission in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries.
• Arrange freight for pick up and deliver of service work as required.
• Employ workplace health and safety practices at all times.
• Other responsibilities as assigned.