ARE YOU A GREAT COMMUNICATOR WHO THRIVES IN A FAST-PACED AND PEOPLE-FIRST ENVIRONMENT?

Imagine using your strong customer service skills to effectively solve problems and keep things moving, with the opportunity to earn a base salary PLUS bonus…
Westlock Motors is looking for a customer service expert to join our team as a Service Advisor. The Service Advisor is the liaison between the customer and the service technicians, working with customers to determine vehicle needs and provide information and guidance during their service experience. Working at Westlock Motors doesn’t feel like another job, it’s an opportunity to build a career with a team that feels like home.

• Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
• Complete walk around inspections and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
• Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
• Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have
• Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair
• Perform other duties as assigned