Service Advisor at Wilkins RV

Town of Cicero, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

80000.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Rapport Building, Needs Assessment, Cost Estimation, Service Order Initiation, Product Knowledge, Service Sales, Communication, Follow-up, Customer Satisfaction, Policy Compliance, Fast-Paced Environment, Professional Appearance, Positive Attitude, Work Ethic, Professional Conduct

Industry

Retail

Description

Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer’s signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer’s needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years’ experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

Responsibilities

The Service Advisor oversees the entire customer service experience, from setting appointments to finalizing bills, which includes greeting customers, determining their needs, and promoting relevant products and services. They are responsible for estimating repair costs, initiating service orders, securing signatures, and ensuring customer satisfaction through follow-up communication.