ARE YOU A DRIVEN, MOTIVATED PROFESSIONAL WITH A BACKGROUND IN THE MOTOR TRADE?

Do you want to take the next step in your career with a prestigious, family-run business in the North West? If so, we’d love to hear from you!

KEY RESPONSIBILITIES:

As a Service Advisor, you’ll play an essential role in the success of our service department. Your primary responsibilities will include:

• Customer Liaison: Being the first point of contact for customers, ensuring a seamless service experience from start to finish.
• Customer Satisfaction: Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.
• Administrative Support: Maintaining accurate records of service appointments, repairs, and customer interactions.
• Sales & Upselling: Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.
• Team Collaboration: Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard.

To succeed in this role, you’ll need the following qualities and experience:

• Experience: Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.
• Customer-Focused: Outstanding communication skills and a strong commitment to providing excellent customer service.
• Full UK Driving License: A clean driving record is essential for the role.
• Passion for the Motor Trade: A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.
• Team Player: A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.
• Problem Solving: Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently