If you are looking for a faster-paced work environment and want to advance your career, then come and grow with Lone Star Powersports!

SERVICE WRITER JOB DESCRIPTION

Service writers act as the liaison between the service department and our customers. To be a successful service writer, you should possess the ability to translate customers’ non-technical descriptions and relate them in a comprehensive and thorough report to the service team. A successful service writer must possess excellent customer service and communication skills with the ability and willingness to treat every single customer and vendor with curtesy and kindness. Successful candidates must be organized, positive and friendly with a follow through mindset.

QUALIFICATIONS:

• Proven experience in sales, customer relations and service – minimum 2 years.
• Excellent communication skills in person, over the phone, and email.
• Problem-solving and listening skills.
• Patient disposition and ability to resolve conflicts.
• Knowledgeable in computer applications and dealership DMS software.
• Personal or professional mechanical knowledge of powersports machines – minimum 2 years.
• Must understand basic engine function.

SERVICE WRITER REQUIREMENTS/WHAT WE ARE LOOKING FOR:

• Work/personal experience and product knowledge in powersports – minimum 2 years.
• Computer literacy and knowledge of office software programs.
• Strong record-keeping skills.
• The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions.
• Ability to perform a thorough service “walk around” when checking in machines for repair.
• Ability to perform a thorough instructional “walk around” when customer’s purchase a new machine.
• Responsible for maintaining an organized process of repair order workflow.
• Collaborate with management to resolve customer issues resulting in a world class customer experience.
  Lone Star Powersports is a group of four family-owned and operated powersports dealerships located in Texas (Lone Star Powersports) & New Mexico (Zia Powersports). We are a group of professional and fun hard workers who are passionate about powersports.
  Job Type: Full-time
  Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• service writing: 1 year (Required)
• customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In perso

• Develop strong customer relationships through the successful management of products and service delivery.
• Maintain computerized customer profile information.
• Take customer’s calls to arrange appointments.
• Update customers of their repair status while the vehicle remains in the service department.
• Notify customers when to pick up their machines once the repairs are completed.
• Develop cost estimates, log needed parts and the time needed for repairs, and schedule the service.
• Convey all necessary information regarding costs, parts, work, to the customers and management.
• Meet with customers to discuss their requirements and relay those requirements to the service technicians.
• Dispatch repairs to the most qualified technician for each job.
• Contact customers in the case of additional work to relay the details and extra costs.
• Enter the details of repair jobs on the company’s DMS.
• Process warranties and insurance claims.
• Release repaired equipment to the customers and explain the work done and costs accrued to the customers to ensure their satisfaction and repeat business.
• Ensure quality standards and customer satisfaction goals are met or exceeded through the daily management, support, and leadership of the service team.