SERVICE ADVISOR/WRITER at Sames Honda

Laredo, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Assistance, Repair Consultation, Vehicle Delivery Review, Work Distribution, Record Keeping, Promotional Support, Labor Inventory Monitoring, Safety Compliance, Environmental Compliance, After-Hours Drop-off Processing, Sales Promotion, Vehicle History Review, Physical Inspection, Diagnostic Testing, Estimate Provision, Payment Establishment

Industry

Motor Vehicle Manufacturing

Description

Description Our Commitment To You: Competitive wages Medical insurance plan 401k retirement A professional and respectful work environment Paid vacation/holidays Employee vehicle purchase program Responsibilities (include but are not limited to): Summary Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned. Process after-hours drop-off vehicle information. Promote sales of labor, parts and accessories to meet customer needs. Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated. Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary. Record clear instructions to technicians; specify labor operations required. Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer. Establish method of payment with customer; obtain customer signature on repair ticket. Discuss alternate transportation needs with customer. Follow progress of repair work throughout day, discuss any changes with customer and record on repair order. Notify customer when service/repair is completed and vehicle can be picked up. Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work. Resolve customer problems and complaints as necessary in a timely manner. Greet customers in a positive, timely manner. Requirements Our Ideal Candidate Will Possess: A minimum of two years sales experience is preferred. Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful. Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines. Administrative skills for appropriate record keeping for customer vehicles. Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented. Ability to bend, stoop, and reach. High School diploma or equivalent. Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable

Responsibilities

The advisor efficiently assists customers with repair and maintenance requests, consulting on needed services and reviewing corrective actions upon vehicle delivery. Responsibilities also include supporting the Service Manager by distributing work, maintaining accurate records, and promoting sales of labor, parts, and accessories.