ABOUT US:

Yuba City Honda is a leading automotive service center dedicated to providing exceptional customer service and top-quality vehicle care. We take pride in fostering a team-oriented environment where employees are valued and empowered to grow.

JOB OVERVIEW:

We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. The ideal candidate will act as a liaison between our customers and our service technicians, ensuring a seamless and positive experience for every client.

QUALIFICATIONS:

• Proven experience as an Automotive Service Advisor or in a similar customer service role.
• Strong understanding of automotive systems and terminology.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with automotive service software or willingness to learn.
• High school diploma or equivalent; additional technical training is a plus.
• Service Advisor experience required
• Honda Experience a recommended

• Greet customers promptly and professionally, ensuring a welcoming experience.
• Assess customer needs and provide accurate service recommendations based on vehicle inspection reports.
• Prepare detailed repair orders, including costs, parts, and labor estimates.
• Maintain regular communication with customers regarding the status of their vehicles.
• Explain technical issues and necessary repairs in simple terms to customers.
• Coordinate with technicians to ensure timely completion of service.
• Upsell additional services or products when appropriate to meet customer needs.
• Manage appointment scheduling and maintain accurate customer records.
• Resolve customer concerns and complaints promptly and professionally.