Service Alerts Optimiser at nbn® Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Planning, Scheduling, Dispatch, Customer Service, Problem Solving, Risk Management, Technology Navigation

Industry

Telecommunications

Description

Job Expectations A fantastic opportunity has presented itself for a Service Alerts Optimiser reporting to the Delivery Manager, Service. A bit about your role As a Service Alerts Optimiser, you’ll be right in the middle of the action, keeping our operations running smoothly by monitoring dashboards and responding to alerts that signal risks to compliance, appointments, and work order completion. You’ll use your skills in planning, scheduling, and dispatch to stay ahead of issues, making smart decisions or escalating when needed. You’ll work closely with field teams, helping to keep technicians safe during hazardous conditions, and managing high-profile escalations with confidence. Whether it’s re-routing jobs, answering dispatch queries, or spotting patterns that help us improve, your insights will make a real impact every day. A bit about you You’re a natural communicator who thrives in fast-paced environments and enjoys working collaboratively to solve problems. With strong customer service instincts and a proactive mindset, you’re quick to spot risks and confident in juggling multiple priorities. The successful candidate will ideally have experience in telecommunications, field operations, or schedule and dispatch is a plus, and you're comfortable navigating technology and systems to get the job done. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role is a permanent opportunity and applications will close at midnight Monday, 2nd February 2026. Worker Type Permanent Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s. To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.

Responsibilities

As a Service Alerts Optimiser, you will monitor dashboards and respond to alerts that signal risks to compliance and work order completion. You will work closely with field teams to manage escalations and ensure technician safety.