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Service Ambassador - Ajman Branch (UAE Nationals Only) at Emirates Islamic Bank

Ajman, Ajman Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication Skills, Digital Banking Tools, Self-Service Kiosks, Queue Management, Inquiry Handling, Product Promotion, Customer Feedback Collection, Administrative Tasks, Compliance, Problem Solving

Industry

Banking

Description

Key Responsibilities: * Greet and welcome customers professionally as they enter the branch. * Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM). * Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks. * Manage lobby traffic, maintain queue flow, and reduce customer wait times. * Handle basic customer inquiries regarding account information, branch services, and product offerings. * Promote bank products, services, and special offers aligned with customer needs. * Collect and act on customer feedback to improve service delivery. * Support branch operations with administrative tasks as needed. * Ensure the lobby and self-service areas are clean, orderly, and fully stocked with marketing materials. * Follow all bank policies, procedures, and compliance regulations. Job Skills & Qualifications: * High school diploma or equivalent * Prior experience in customer service, retail, or hospitality; banking experience a plus. * Strong interpersonal and communication skills. * Basic knowledge of banking products and digital tools. * Ability to manage multiple tasks and prioritize in a fast-paced environment. What we offer you: * Competitive salary package * Strong emphasis on work-life balance and wellbeing across the bank * World-class Learning & Development platform and career development * Generous annual leave entitlement and Private Healthcare * Preferential banking facilities for employees

Responsibilities

The Service Ambassador is responsible for professionally greeting customers, identifying their needs, and directing them to the correct service channels or staff within the branch. This role also involves educating customers on digital tools, managing lobby flow, handling basic inquiries, and promoting bank offerings.