Service Ambassador at Emory Healthcare

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Conflict Management, Detail Oriented, Collaboration, Problem Solving, Stress Management, Technical Skills, Patient Relations, Mentorship, Leadership, Patient Satisfaction, Autonomy, Information Elicitation, Workload Coordination, Prioritization

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 6:30a-3:00p / Full Time / 40hrs Description JOB DESCRIPTION: Expedites flow of patients through clinic and hospital appointments. Proactively assesses the needs of the patients and sections prior to patient arrival through review of clinic and provider schedules and staffing levels. Provides a visible and specific channel through which patients can seek solutions to problems, concerns, and unmet needs. Provides daily feedback to the section practices regarding patient flow and satisfaction . The presence of the Service Ambassador keeps the focus of patient relations in view of all staff and verifies the organizations commitment to patient satisfaction and service excellence. Serves as a neutral facilitator in gathering the patient's perspective and the healthcare provider/employee's perspective. MINIMUM QUALIFICATIONS: Bachelor's Degree or equivalent in health related field preferred. Three (3) to five (5) years of strong customer service required. Excellent oral and written communication skills. Exceptional interpersonal skills, including demonstrated ability to elicit and understand what patients/staff are saying, and understand how we can best respond to provide excellent service. Ability to collaborate, motivate, elicit information from poor and evasive communicators and represent the patient/staff perspective. Strong conflict management skills. Must be able to function objectively in hostile, sensitive, and stressful situations; work autonomously, think on ones feet; manage stress, anticipate, improvise and synthesize extensive information to focus issues. Ability to use 10-key calculator, computer, fax machine, printer, copier, typewriter, and telephone. Detail oriented. Ability to coordinate workloads and set priorities. Word and Excel proficiency. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

The Service Ambassador expedites the flow of patients through clinic and hospital appointments while proactively assessing patient needs. They serve as a visible channel for patients to seek solutions to problems and provide feedback on patient flow and satisfaction.