Service Ambassador (Outsource Temporary)-RB-Dubai Region at ADIB Candidate Experience site

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Greeting, Customer Guidance, Floor Management, Digital Channels Promotion, Document Verification, Customer Escort, Problem Evaluation, Anger Management, Queue Management, Branch Assistance, Token Handling, Retail Banking Knowledge, Operational Policies, Communication Skills, Banking Regulations, Service Standards

Industry

Banking

Description

Role : Service Ambassador (Temporary Contract for One Month) Location : Dubai Role Purpose: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings. Key Accountabilities of the role Greater. Welcome & Greet the walk-in customers and inquire and understand his/her needs. Customer Guidance & Managing Floor. direct clients to alternative channels (Digital Channels). ensure client have all needed docs before wasting time in waiting and taking queue. Handle the customers in a pleasant manner and escort them to the concerned staff. problems evaluation. Customer anger management. Branch Assistance and Support. Ambassador to handle the QMS Tokens Provide assistance to Help Desk counters. Manage the Queue at teller counters and waiting time at customer service areas ADIB Branches Look and Feel. ADIB Branches Look and Feel. Perform Any other responsibilities entrusted by branch management from time to time. Specialist Skills / Technical Knowledge Required for this role: Broad knowledge of ADIB’s Retail Banking financial products & services Fair knowledge of ADIB’s Operational Policies & Procedures Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels Good Knowledge of UAE banking practices, regulations & risks Fair knowledge of service standards Thorough Knowledge of all the Regulations issued by Central Bank of UAE Knowledge of Cross Sales Computer skills

Responsibilities

The Service Ambassador is responsible for welcoming and greeting walk-in customers, understanding their needs, and guiding them to the appropriate service points to ensure quality service delivery while maintaining a professional image. Key duties include managing customer flow, directing clients to digital channels, ensuring necessary documentation is present, and handling queue management at teller counters.