Service Analyst at Colonial First State

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dynamics 365, ITIL, Service management, Stakeholder management, Incident management, Problem management, Change management, Release management, Service ownership, Power platform, Contract management, SLA management, Risk assessment, Compliance, Data protection, Access governance

Industry

Financial Services

Description

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team The Dynamics 365 Team is part of CFS’s Enterprise Systems and Business Applications which is accountable for BAU and Project work on Dynamics 365. You will work with developers along with external squads to meet business objectives. Your Responsibilities * Manage relationships with Dynamics partners and managed service providers, including performance, contract management, and SLA adherence * Manage business as usual tasks for our internal customers enhancement and change requests * Provide day-to-day service delivery support for the Dynamics 365 platform, monitoring availability and performance * Ensure the Dynamics service complies with financial services regulatory obligations, security policies, and audit requirements * Support audits, risk assessments, and compliance activities related to the application * Manage access governance, data protection controls, and service controls in collaboration with security and risk teams Your Capability and Experience * Proven experience as an IT Service Analyst, Application Service Analyst or similar role * Strong experience supporting Microsoft Dynamics 365 (Sales, Customer Service, Marketing/Customer Insights and/or Power Platform) * Experience using Lighthouse will be desirable * Solid understanding of ITIL service management disciplines (Incident, Problem, Change, Release, Service Ownership) * Strong stakeholder management skills, with the ability to communicate effectively with technical and non-technical audiences What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to: * Additional day for your birthday * Hybrid working model * Access to CFS Employer Super * Life Leave - 3 days per annum * Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need. * Access to Corporate rates with BUPA Health Insurance * Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom. Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role. This role is based in Wurundjeri Woi-wurrung (Melbourne)

Responsibilities

Manage relationships with Dynamics partners and service providers while ensuring SLA adherence and contract compliance. Provide day-to-day service delivery support for the Dynamics 365 platform and ensure alignment with regulatory and security requirements.