Service Analyst at Two Circles

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Atlassian Administration, Jira Software, Jira Service Management, Confluence, Workflow Configuration, ITIL, Service Management, Automation Rules, Stakeholder Management, Troubleshooting, SLA Management, Governance Standards, PowerBI, REST APIs, Scripting, Incident Management

Industry

Marketing Services

Description

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. We are looking for an experienced Atlassian Administrator to join our Service Management team based in Hyderabad. This role will be responsible for the ongoing administration, maintenance, and continuous improvement of our Atlassian Cloud ecosystem, primarily Jira, Jira Service Management (JSM), and Confluence. Alongside day-to-day platform administration, the successful candidate will play a key role in reviewing our current setup, identifying opportunities for improvement, and helping deliver a programme of standardisation and best practice adoption across our Service Management tooling and processes. This is an excellent opportunity for someone who enjoys combining technical platform administration with process improvement and who is interested in expanding into broader Service Management and ITIL-focused responsibilities over time. Atlassian Platform Administration Administer and support Jira Software, Jira Service Management, and Confluence environments Configure and maintain projects, workflows, schemes, permissions, automation rules, queues, SLAs, forms, request types, and knowledge bases Manage users, groups, roles, and access permissions Support integrations, apps, and marketplace plugins within the Atlassian ecosystem Monitor platform health, usage, and performance, identifying and resolving issues proactively Maintain documentation and governance standards for system configuration and administration Continuous Improvement & Standardisation Assist Service Leads in reviewing the current Atlassian setup and identifying areas for optimisation and simplification Help define and implement best practices, governance standards, and scalable configuration models Support initiatives focused on improving consistency across projects, workflows, request types, and reporting Work with stakeholders to gather requirements and translate them into effective Jira/JSM solutions Service Management & ITIL Support Service Management process improvements aligned to ITIL best practices Assist with initiatives relating to Incident, Change, Problem, and Request Management Help improve operational reporting, metrics, and service visibility Work collaboratively with technical and operational teams to improve service delivery maturity Skills & Experience Essential Minimum 3 years’ experience administering Atlassian Cloud Products in a commercial environment Strong hands-on experience with: Jira Software Jira Service Management Confluence Experience configuring workflows, screens, permissions, automation, SLAs, and request types Good understanding of Atlassian best practices and scalable configuration approaches Strong troubleshooting and problem-solving skills Ability to work independently and manage competing priorities Excellent communication and stakeholder management skills Strong attention to detail and process-oriented mindset Desirable Experience with Atlassian Rovo Experience with scripting or automation tools Knowledge of integrations and REST APIs Understanding of ITIL principles and Service Management processes Atlassian certifications Experience supporting multi-team or multi-client Jira environments Experience with service reporting and PowerBI. What We’re Looking For We are looking for someone who: Takes ownership and works proactively Enjoys improving systems and processes rather than simply maintaining them Has a strong customer and service mindset Is keen to learn and expand into broader Service Management responsibilities Can balance flexibility and innovation with governance and operational stability Private Health Insurance Pension Plan Paid Time Off Work From Home Training & Development Performance Bonus

Responsibilities

Responsible for the administration, maintenance, and continuous improvement of the Atlassian Cloud ecosystem, including Jira and Confluence. The role involves standardizing service management tooling and aligning processes with ITIL best practices.