We are seeking a hardworking and efficient Service and Bookings Coordinator to join our rapidly growing telematics company, Global Telemetrics, based in Coalville. Known for our proven and award-winning stolen vehicle tracking brands, such as SmarTrack and Autowatch UK, we pride ourselves on delivering top-tier service and innovative solutions.
This role is an integral part of our growing Service and Bookings Team and focuses on managing service calls and installation bookings, liaising with a wide range of clients, third-party dealerships, businesses, and our approved network of installation engineers.
You will play a vital role in ensuring smooth coordination, effective communication, and exceptional customer service.
Your efforts will directly contribute to our mission of protecting our customers’ assets and enhancing their experience.

KEY REQUIREMENTS:

• Previous customer service experience (3+ years preferred).
• Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Confident working independently or as part of a team.
• Familiarity with web-based CRM systems and cloud-based email/document suites.
• Excellent telephone manners and strong communication skills.
• A customer-focused approach with a problem-solving mindset.

QUALIFICATIONS AND SKILLS:

• IT literate, with experience in cloud-based tools such as Google Workspace or similar.
• Ability to multitask and manage time effectively.
  Job Types: Full-time, Permanent
  Pay: £28,089.00 per year

Benefits:

• Company events
• On-site parking

Experience:

• customer service: 1 year (preferred)

Work Location: In perso

• Working Hours: Monday to Friday, 09:30 until 18:30, totaling 42.5 hours per week.
• Location: Coalville-based office.
• Overtime: opportunities on weekends
• Bonues - Yearly Bonus schemes based on company performance.