Job Overview
The Service & Hire Desk Coordinator will support the existing office-based team in all aspects of the day to day running of a busy Hire / Service Desk. The individual will always demonstrate excellent customer service and ensure administration processes are both accurate and timely. A background in working in a fast-paced hire desk is necessary. Experience with generators or general Plant Hire would be advantageous but not essential as training will be provided. This role is pivotal in ensuring the smooth operation of our rental and service desk, providing exceptional support to both internal and external clients. The ideal candidate will possess strong organisational skills, excellent communication abilities, and a proactive approach to problem-solving. Salary will be dependent on experience.

Responsibilities

• Ensure all quote requests are dealt with in a professional and timely manner in line with our Sales Process.
• Input and maintain up-to-date customer information on the CRM systems.
• Communicate efficiently, politely, and clearly with customers, partners and colleagues both verbally and in writing over the telephone and via email.
• Serve as the first point of contact for both rental and service desk inquiries, providing professional and courteous assistance via phone and email.
• Co ordinate service desk breakdowns / enquiries that are called in.
• Liaise with the transport team to book in deliveries and collections.
• Manging daily to do lists, including proactively updating daily job sheets.
• Any other duties deemed appropriate for your role by the management team.
• Coordinate with various departments to facilitate timely resolution of issues.
• Assist in the preparation of reports related to service desk performance metrics.
• Provide administrative support, including data entry and clerical tasks as needed.

Experience

• Excellent written and verbal communication skills
• Excellent use of telemetry
• Logistical Knowledge
• Strong attention to detail
• Able to multitask and prioritise a busy workload
• IT literate in Microsoft Office (Excel, Word and Outlook)

This is an ideal role for anyone with at least 2 years of customer service / hire desk and account management experience, who wants to work for a growing company in a fast-paced office environment. Templant is a family run business and even though we have defined job roles, we all muck in to get the job done. There is room for progression within this role and if interested, taking on new clients is favourable.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year

Benefits:

• On-site parking

Work Location: In perso

• Ensure all quote requests are dealt with in a professional and timely manner in line with our Sales Process.
• Input and maintain up-to-date customer information on the CRM systems.
• Communicate efficiently, politely, and clearly with customers, partners and colleagues both verbally and in writing over the telephone and via email.
• Serve as the first point of contact for both rental and service desk inquiries, providing professional and courteous assistance via phone and email.
• Co ordinate service desk breakdowns / enquiries that are called in.
• Liaise with the transport team to book in deliveries and collections.
• Manging daily to do lists, including proactively updating daily job sheets.
• Any other duties deemed appropriate for your role by the management team.
• Coordinate with various departments to facilitate timely resolution of issues.
• Assist in the preparation of reports related to service desk performance metrics.
• Provide administrative support, including data entry and clerical tasks as needed