Service and Parts Advisor at Boater's World Marine Centers

Grand Prairie, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Writing, Parts Sales, Repair Coordination, Lightspeed Software, Inventory Management, Marine Vehicle Systems, Outboard Engines, Professional Communication, Estimate Preparation, Vendor Management, Problem Solving

Industry

Maritime

Description

Description Be the Connection Between the Customer and the Sales, Service, and Parts Departments. Boater's World Marine Centers is seeking an experienced Service & Parts Advisor to join our growing team in Grand Prairie, TX. This role combines customer service, service writing, parts sales, and repair coordination into one fast-paced position. You'll work directly with customers, technicians, and vendors to ensure repairs are completed efficiently, customers stay informed, and parts are available when needed. If you enjoy helping customers, solving problems, and staying busy in a dealership environment, we'd like to hear from you. What You'll Do Customer Service Serve as a key point of contact for service and parts customers Build strong customer relationships through professional communication and follow-up Assist customers with maintenance recommendations, repair needs, and parts inquiries Keep customers informed on repair status, timelines, and parts availability Resolve customer concerns professionally and efficiently Service Writing & Repair Coordination Documentation of customer concerns, service requests, and unit conditions Create and manage repair orders using Lightspeed Prepare estimates for parts, labor, and additional services Obtain customer approvals and communicate any changes in repair scope Coordinate with technicians to ensure repairs stay on schedule Monitor job progress from intake through completion Parts Sales & Inventory Support Assist customers, technicians and Sales Team members with parts and accessory needs Process special orders and vendor purchases Maintain familiarity with marine parts, accessories, and inventory Recommend complementary products and services to customers Support inventory organization and stock management Team Collaboration Work closely with Service, Parts, Sales, and Management teams Help ensure a smooth customer experience throughout the repair process Support dealership goals through strong communication and teamwork Requirements A minimum of 3 years of experience in a Service or Parts Advisor role, preferably in the marine or automotive industry. Proficiency in Lightspeed dealership management software or similar systems is required. Strong communication skills and a customer-centric attitude with a commitment to providing the highest level of service. Ability to work in a fast-paced environment, handle multiple priorities, and maintain accuracy and attention to detail. Basic knowledge of marine vehicle systems, outboard engines, and general boating products is preferred. Ability to collaborate effectively with technicians, parts staff, and other departments to ensure seamless operations. Physical Requirements: Ability to lift and move up to 50 lbs. Frequent standing, bending, reaching, and kneeling as required to assist customers and manage parts inventory. Comfortable working in a shop environment with potential exposure to noise, chemicals, and physical hazards. Working Conditions: This position is on-site at our Grand Prairie, TX location. May occasionally require more than 40 hours per week, depending on seasonal demand. Benefits: Competitive salary and bonus opportunities. 401(k) plan with company matching. Comprehensive health, dental, vision, and life insurance. Generous paid time off (PTO) and holiday pay. Employee discounts on parts, services, and marine products.

Responsibilities

Act as the primary liaison between customers and the sales, service, and parts departments to coordinate marine repairs and parts sales. Responsibilities include creating repair orders, managing estimates, and ensuring efficient communication between technicians and clients.