Service and Parts Advisor at Tourism Holdings Ltd

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

35.88

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Booking Management, Parts Inventory Management, Technical Communication, Time Management, Workshop Scheduling, Warranty Compliance, Pricing And Product Advice, Mechanical Knowledge, Organization

Industry

Travel Arrangements

Description

Love customer service and the automotive world? Join thl (Tourism Holdings Limited) and be part of a global team helping people explore New Zealand in unforgettable ways. About thl We’re thl — a global family of RV brands listed on the NZX and ASX. We design, build, rent and sell RVs across New Zealand, Australia, the UK, Europe, USA and Canada. Every year, we help hundreds of thousands of customers create incredible travel experiences. At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV and Roadbear. About Us: At RV Super Centre, we provide exceptional accessories for RV, camping, marine and outdoor enthusiasts. The Role: As a permanent, full time Service & Parts Advisor, you’ll be the key connection between our customers and workshop team. You’ll ensure a seamless experience from booking through to repair completion, while also managing parts supply to keep our workshop running efficiently. This is a busy, hands-on role where no two days are the same. What You’ll Be Doing: Deliver outstanding customer service and manage service bookings Explain repairs, timelines and costs in a clear, customer-friendly way Coordinate closely with technicians to ensure efficient service delivery Order, manage and supply parts for workshop and customer needs Provide accurate pricing, availability and product advice Maintain parts inventory, stock levels and system records Support workshop scheduling and ensure jobs are prepared in advance Ensure compliance with warranty processes and standards About You You’re organised, customer-focused, and thrive in a fast-paced environment. You will bring: Experience in automotive service, parts or customer service roles (minimum of 1 year’s relevant experience and/or the equivalent NZQF level 2 or 3 qualification, and/or AQF certificate II or III) Strong communication skills with the ability to explain technical details simply Good organisational and time management skills A proactive, solutions-focused attitude Basic mechanical knowledge (preferred) A full New Zealand driver licence Hours And Days Of Work: Minimum of 40 hours per week, working between 7am to 5pm from Monday to Friday. Why Join Us? Competitive payrate of $32.00 to $35.88 per hour depending on experience + staff benefits Be part of a leading global tourism and RV business Work with a supportive, high-performing team Enjoy career development opportunities across the thl group Access unique travel and experience perks Work in stunning Queenstown Ready to jump into a role where you can make a real impact and grow your career? Apply now and join the thl journey. Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data. This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used. https://www.thlonline.com/privacy

Responsibilities

Act as the primary link between customers and the workshop team to manage service bookings and repair timelines. Responsible for ordering and managing parts supply to ensure efficient workshop operations.