Service and Parts Director at Preston Ford

Aberdeen, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Experience, Customer Satisfaction, Financial Management, Analytical Skills, Team Building, Process Optimization, Technology Competence, Communication Skills, Integrity, Professionalism, Vision for Growth

Industry

Motor Vehicle Manufacturing

Description

Description Lead and inspire our Service and Parts Departments — driving excellence in customer satisfaction, profitability, and efficiency. Develop and execute strategies to grow revenue, maximize productivity, and elevate the guest experience. Coach and mentor department managers, advisors, and technicians to achieve individual and team goals. Maintain the highest levels of CSI, safety, and compliance. Oversee parts inventory management, warranty processes, and vendor relationships. Partner with the GM to align service and parts operations with dealership-wide goals. Continuously analyze performance data to identify opportunities for improvement and innovation. Requirements Proven Leadership Experience — Minimum of 5 years in a Fixed Operations, Service, or Parts leadership role within an automotive dealership. Track Record of Success — Demonstrated ability to grow department performance, improve CSI scores, and achieve profitability goals. Customer-Focused Mindset — A passion for delivering an exceptional guest experience at every touchpoint. Financial & Analytical Strength — Skilled in managing departmental budgets, forecasting, and expense control; confident using performance metrics to drive decision-making. Team Builder — Ability to recruit, train, and develop high-performing service and parts professionals. Process-Oriented Leader — Strong organizational skills and a talent for optimizing workflow, productivity, and efficiency. Technology Competence — Comfortable using dealership management systems and digital tools to streamline operations. Communication Skills — Excellent interpersonal, verbal, and written communication abilities for interacting with staff, leadership, and customers alike. Integrity & Professionalism — Leads by example with honesty, transparency, and accountability. Vision for Growth — Someone who can take the Service and Parts Department to the next level through innovation, leadership, and a commitment to excellence. Preferred Experience (Not Required) GM Dealership Experience – A strong understanding of General Motors service and parts operations is a plus, but not required. CDK Dealership Management System Experience – Familiarity with CDK is a plus, but not required; we’re happy to train the right leader. Education & Other Requirements High School Diploma or GED required; Bachelor’s Degree in Business, Automotive Management, or related field preferred. Valid Driver’s License with a clean driving record. Ability to work a flexible schedule including Saturdays as needed.

Responsibilities

Lead and inspire the Service and Parts Departments to enhance customer satisfaction and profitability. Develop strategies for revenue growth and coach department managers to achieve their goals.