Your tasks

You will handle user inquiries regarding digitalization, data & IT, submitted via the hotline or the central service portal (Jira).
You investigate incoming fault reports for known solutions and actively resolve them.
You forward issues that cannot be resolved directly to the responsible team for processing.
New solutions will be documented by you in our knowledge management system.
You process service requests for the various hardware and software components and independently carry out the necessary work (e.g. installations, configurations, permissions).
You work closely with the teams responsible for the hardware and software components and support users during the cross-team processing of their requests.
You will support the team leader in organizing support and actively participate in the continuous development of support.

Responsibilities

Your profile

Completed technical or commercial training
Very good understanding of current topics in digitalization and information technology
Good knowledge of Windows and Microsoft 365 is required.
Experience in technical support is an advantage.
Excellent communication skills and a friendly demeanor
Solution-oriented and independent working style
Flexibility, resilience and teamwork skills
Knowledge of working with call management and/or ticket processing systems is an advantage.