Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Service and Warranty Advisor at EQ United

Mason Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Documentation, Ticket Management, Dispatching, Written Communication, Verbal Communication, Problem Solving, Analytical Thinking

Industry

Manufacturing

Description

Description The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry -level, frontline role and is frequently the callers' first contact for service. Duties & Responsibilities: Tier I technical support to provide general troubleshooting Required complete and thorough documentation of all calls Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Required to Dispatch Service technicians based on the issue. Research and bring to the attention of the leadership team problems and or concerns. Other duties as assigned. Requirements Position Requirements: High School/GED or equivalent relevant experience 2-3 years of recent experience in a technical support positions preferred but not required Product Knowledge Excellent written and verbal communications skills. Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical

Responsibilities

The Service and Warranty Advisor provides Tier I technical support and general troubleshooting for customer calls. They are responsible for documenting calls, managing open tickets, and dispatching service technicians.