Service & Warranty Manager - Bendigo

Lead Customer Excellence. Drive Quality Outcomes. Build Strong Teams.

Metricon Homes, is a leading multi award winning new home builder, committed to recruiting outstanding and professional sales individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Metricon is seeking an experienced and customer focused Service & Warranty Manager to lead the delivery of outstanding post construction warranty services. This leadership role will oversee warranty operations, contractor performance, customer satisfaction, team development, and continuous improvement initiatives to ensure exceptional homeowner experiences and efficient business outcomes.

As a key leader, you'll work closely with internal stakeholders, contractors and customers to deliver timely resolutions, manage warranty costs and maintain Metricon's reputation for quality and service.

This role can be based in either Bendigo or Shepparton.

Reporting to the Area Building Manager, your responsibilities will include: Lead, coach and develop the Regional North Service and Warranty team to achieve business objectives

Ensure outstanding customer service and timely resolution of warranty requests

Manage rectification works to meet quality, budget and timeframe expectations

Oversee contractor and supplier performance, capability and compliance

Monitor warranty costs and identify opportunities to improve efficiencies

Manage customer complaints and dispute resolution processes

Prepare and analyse operational and performance reporting

Build strong relationships with internal stakeholders and external partners

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Drive continuous improvement initiatives across warranty operations; and

Promote a strong safety culture and ensure compliance with company policies and regulations.

Metricon will offer you: $$$ + Car + Fuel Card + MobileAustralia largest, and HIA #1 Home Builder for the 11th Consecutive YearOpportunity to lead a critical customer facing function

Work with a respected industry leader

Influence customer experience and operational excellence

Supportive team culture focused on development and continuous improvement; and

Competitive salary package and career development opportunities

The successful candidate will have: Extensive experience within residential construction, home warranty, maintenance, or customer service operations

Strong leadership experience managing teams and contractors

Exceptional communication, stakeholder management, and conflict resolution skills

Sound knowledge of Australian building standards, codes, regulations, and tolerances

Excellent organisational and project management capabilities

Strong commercial acumen with a focus on quality, cost control, and customer satisfaction; and

Advanced Microsoft Office skills and the ability to manage multiple priorities in a fast-paced workplace

Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the opportunity to lead a critical function within the customer journey.

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your resume and cover letter TODAY!

Metricon Homes complete mandatory medical and national police checks on all successful applicants.