Service Application Engineer - Data Centers at Eaton USA

Warrendale, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Power Distribution, Proposal Generation, Project Management, Customer Service, Electrical Engineering, Risk Management, Estimating, Technical Communication, Mentoring, Digital Integration, Construction Estimating, Subcontractor Agreements, Safety Precautions, Field Service, Data Center Construction, Electrical Testing

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Lead technical proposal and bid package development; provides power distribution application support for assigned strategic and data center accounts. Serve as a trusted advisor to sales (NAS and EESS), channel partners, reps/agencies, end users, subject matter experts, and District Operating Center teams for developing technical and commercial proposals across strategic accounts and data center segments. Respond to requests from North American sales, channel partners and reps for data center new construction and aftermarket activities and across industrial, commercial, and utility segments for large accounts. Support division initiatives such as Service Attachment Orders for New Equipment, power system engineering, digital integration solutions, aftermarket solutions, extended warranty programs, and electrical worker training. Engage local resources to assist with proposal development and create standard pricing, quotation tools and processes to provide best-in-class service to our customers and improve proposal efficiency. Offer detailed project specification analysis, lead pricing development, provide construction estimating/subcontractor scope of work and engage third party vendors. Provide unique solutions beyond standard specifications to provide greater customer value and incorporate lessons learned to improve solution and pricing strategies Lead and supports project hand-off activities; captures additional scope items beyond original specifications. Contribute to the digital development and standardization of pricing models, quotation tools, and processes to improve proposal efficiency and customer service. Conduct and lead customer presentations through joint visits with sales channels; educate and promote the engineering services product and solution portfolio. Participate in professional development opportunities and industry organizations. Mentor junior team members while also seeking learning opportunities from peers. Deliver exceptional customer service to all stakeholders; commit extra time as needed to meet customer and project deadlines. High School Diploma/GED or higher and at least three years of hands-on field service and/or proposal generation experience specific to power distribution services in the electrical industry. Possess and maintain a valid and unrestricted driver's license. Engineering Bachelors degree (Electrical Preferred) from an accredited institution Military experience Knowledge of Data Center Construction Professional Engineer registration Presentation and project management skills Experience in writing and reviewing subcontractor work scopes and Subcontractor agreements; being able to evaluate proposals for specification compliance. Experience with risk evaluation and risk management. Estimating experience in substation and electrical system installations. NETA Associate Member POSITION CRITERIA: Power distribution experience in servicing, maintaining, and testing electrical power distribution equipment. Working knowledge of labor required for troubleshooting, tests and repair techniques. Working knowledge of pricing and proposal generation in the electrical industry. Demonstrated ability in verbal and written communication skills. Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers. Advanced understanding of the competitor's electrical, electronic and mechanical products and services. Knowledge and practice of safety precautions related to working with electrical and electronic equipment. Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. Submit to periodic customer required background and drug screenings. Travels up to 25% to support regional and national initiatives.

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Responsibilities

Lead technical proposal and bid package development while providing power distribution application support for strategic and data center accounts. Engage with various stakeholders to develop technical and commercial proposals and deliver exceptional customer service.