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Service Appointment Coordinator at HARADEN MOTORCAR CORPORATION DBA MOHAWK HONDA
Ballston Spa, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

75000.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Inbound calling, Outbound calling, Appointment scheduling, Computer skills, Communication, Teamwork, Problem solving, Live chat support, Product information, Professionalism, Time management

Industry

Motor Vehicle Manufacturing

Description
As a Service Appointment Coordinator, you will handle inbound and outbound calls for the Service Department, assisting valued customers with scheduling service appointments while delivering exceptional customer service. This role requires a prompt, courteous, and professional approach, strong teamwork skills, and close collaboration with service staff to ensure a consistently positive dealership experience. Responsibilities * Answer inbound service customer calls. * Respond quickly to internet, phone and live chat inquiries. * Provide customers with initial product information & direct them to the appropriate dealership resources. * Schedule customer service appointments * Participate in team & process development sessions – keep positive relationships with teammates, sales and service teams. Qualifications * Customer service experience. * Prompt and courteous * Enthusiastic personality * Must have strong computer skills. * Willing to submit to a pre-employment background check & drug screen. * 1+ year in call center environment preferred This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry.  Come build your career with us!
Responsibilities
The Service Appointment Coordinator manages inbound and outbound communications to schedule service appointments for customers. They also provide initial product information and collaborate with dealership staff to ensure a positive customer experience.