PORSCHE: SERVICE APPOINTMENT COORDINATOR / JUNIOR SERVICE ADVISOR
We have a rare opportunity for a Service Appointment Coordinator / Junior Service Advisor to join Porsche Centre Victoria. Do you strive to provide an exceptional customer experience that creates positive and lasting relationships? Do you enjoy being part of an exclusive team that services vehicles unlike any other? If the thought of working with this prestigious brand excites you and you want to take your career to the next level, we want to hear from you!
As a support and client relations expert, the Service Appointment Coordinator / Junior Service Advisor provides essential continuity between the client during booking and appointment follow-up, as well as supporting the effective flow of vehicles through the service department. You are a bright, energetic, solution-oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service.
Compensation, benefits and amazing perks:
- An open, engaging, positive and inclusive work culture
- Opportunities to expand and advance your career with Porsche Center Victoria and the GAIN Group of Companies
- Competitive compensation package
- Extensive health and dental benefits
- Employee discounts at all GAIN Group of Companies locations
- So much more!
Responsibilities (include but are not limited to):
- Effectively contribute to the overall success of the Service Department while striving for positive CSI results
- Take calls regarding technical and service related inquiries
- Make outbound phone calls regarding service needs and available offers
- Make follow-up phone calls to customers to book service appointments
- Conduct active vehicle side service consultation, documenting all customer concerns and update customers on the status of their vehicle throughout the day as required
- Listen to customers’ account of issues and symptoms to better understand what the problems are
- Ensure all vehicles advance through the shop in a timely and efficient manner
- Provide customer with an estimate of costs associated with the repairs
- Explain the service process to clients so they understand what to expect, when their vehicle will be repaired and what our transportation services are
- Prepare work orders for technicians and invoicing for customers
- Record information gathered from each visit in appropriate service systems
- Work closely with the Service Manager, technicians and other departments within the dealership to ensure you provide a positive and expedient resolution for every customer
- Maintaining the highest level of customer service
- Keep detailed records of appointments booked, phone calls made and customer comments
Requirements:
- Experience with CDK is preferred
- Proficient in Microsoft Office Applications (Word, Excel, Outlook)
- Excellent customer service skills with positive and courteous telephone etiquette
- Strong organizational and time management skills
- Ability to multi-task without compromising on quality
- Ability to prioritize tasks according to importance in a fast-paced environment
- Automotive process and product knowledge
- Great communication and interpersonal skills and the ability to comfortably relay technical information to customers
- Strong problem solver and an analytical thinker
- Professional, personable, presentable, and honest
- Driven to provide the highest level of customer service
- Experience driving vehicles with manual transmission
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Schedule:
Experience:
- Manual Transmission Experience: (required)
- Customer Service: 2 years (preferred)
- Automotive Industry: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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