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Service Appointment Specialist at Phillips Chevrolet of Frankfort

Frankfort, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Typing, Computer Skills, Problem Solving, Call Handling, Appointment Setting, Follow-up

Industry

Automotive

Description

Phillips Chevrolet of Frankfort is currently looking for a Full-time Service Appointment Specialist. We are seeking a customer service oriented and personable individual to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week as well as Saturday's. Previous customer service experience required. Responsibilities and Duties * Ask the customer qualifying questions to uncover needs and directs calls appropriately * Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed. * Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction. * Ensure that service consultants receive messages promptly to return customer calls immediately. * Make service appointments and assist customers over the phone with determining their service needs. * Route appointment information to the appropriate service consultant * Place outgoing appointment reminder calls to customers * Place outgoing follow-up calls to customers recently having service completed on vehicle. Qualifications and Skills * VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING * Able to type and handle high volume of telephone calls simultaneously. * 18 years or older * Basic computer skills Job Type: Full-time

Responsibilities

The specialist will handle incoming calls directed to the service department, asking qualifying questions to uncover customer needs and directing calls appropriately. They will also be responsible for making service appointments and ensuring service consultants receive messages promptly.