Service Area Leader - Program Management at Arcadis

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Multi-team Leadership, Client Relationship Management, Workforce Planning, Capability Development, Change Leadership, AEC Industry Expertise, Stakeholder Management, Strategic Planning, Financial Management, Project Oversight, Mentoring, Business Development, Contract Administration, Risk Management, Resource Forecasting

Industry

Professional Services

Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: The Service Area Leader - Program Management Australia will lead the Program Management Service Area Group in Australia to deliver high value Services aligned with regional priorities and global standards, driving capability development, operational excellence and client satisfaction through strategic oversight and change leadership. The role will be responsible for building and sustaining strong client relationships, while supporting the generation and conversion of new business opportunities. Role accountabilities: * Monitor compliance with company policies and mandatory training across the Program Management Service Area Group in Australia. * Conduct evaluations and check ins for Team Leaders, mentoring and guiding their development and ensuring they do the same for their teams. * Set Program Management objectives and career paths, lead calibration processes for performance and reward, and decide on pay increases, bonuses and promotions across discipline pools. * Act as an ambassador for change initiatives, coordinate enabling functions and create conditions for successful implementation. * Maintain a complete view of skills and capabilities across Program Management, validating data and managing key person risk and scarce resources. * Align capabilities within the Australian market and client needs together with Team Leaders, ensuring technical excellence through enforcement of best practices and discipline standards in Program Management. * Contribute to global standards and lead pilots for the Program Management Service Area Group, providing strategic input on where to invest for discipline growth and capability development. * Foster a learning and growth culture by mentoring Team Leaders, setting clear expectations and supporting knowledge sharing and continuous improvement. * Oversee capability based resourcing decisions, maintaining accurate visibility of group availability and ensuring data integrity for proactive resourcing. * Participate in demand and supply forecasting and provide reliable supply inputs, ensuring the Program Management Service Area Group in Australia has the right talent at all times by assigning short- and long-term needs in line with workforce plans. * Ensure the Program Management Service Area Group meets financial and billability targets. * Support Team Leaders in identifying complex tasks and connecting to global experts * Gather client feedback, monitor satisfaction and implement improvements. * Escalate systemic issues beyond own scope and propose solutions * Review high complexity projects, flagging risks and managing signing authority, and contribute in projects. * Leverage client relationships and work-winning activities to drive sustainable revenue growth across accounts and sectors. * Partner with Client Success Teams and Delivery Project Managers to define fit for purpose teams and ensure cost-effective, high-quality delivery that meets or exceeds client expectations. * Collaborate with other Service Area Groups and Sector Executives to align priorities, share resources and ensure consistent application of global standards and best practices. * Work closely with enabling functions such as Workforce Planning, HR and Commercial Operations to ensure consistency, efficiency and effective implementation of change initiatives. * Champion a strong health, safety and wellbeing culture within the Service Area Group, ensuring Service delivery meets Arcadis health and safety expectations. Qualifications & Experience: * Proven multi-team leadership experience in Program Management within Australia in the AEC industry, with accountability for delivery performance, utilization and client satisfaction. * Proven ability to build, maintain and grow client relationships, with a track record of contributing to the development and winning of new business. * Expertise in workforce planning, capability development and discipline excellence, including experience shaping and implementing capability development programs and succession plans, in collaboration with the People Team and other stakeholders. * Proven experience leading operational, organizational, or capability-related change initiatives within a Service or discipline environment, including adoption of new ways of working. * Awareness of digital and technology-enabled delivery approaches relevant to the Service Area, and ability to support adoption within teams. * Expertise in client side project management (feasibility studies, business cases, PMO, project management, design management, contract administration), with sufficient depth to provide credible leadership, oversight and guidance on complex projects and to support discipline excellence within the group. * Strong stakeholder management and influencing skills, able to build effective relationships and work collaboratively with Service and/or Sector leadership, Client Success Teams, Global Excellence Centers, and Enabling Functions. * Demonstrated ability to mentor and develop Team Leaders, set clear expectations and support high performance, engagement and wellbeing. * Strategic mindset with a focus on client delivery and business growth, able to align Service Area Group objectives with regional and global priorities. * Ability to work closely with Client Success Team leadership to articulate clear Service value propositions and translate client needs into effective delivery models and resourcing plans. * Strong understanding of company policies, compliance requirements and health and safety expectations, and experience applying these within project and Service delivery. * Leadership style that empowers Arcadians, promotes accountability and continuous improvement, and supports a healthy, inclusive and high engagement culture aligned to the Arcadis Leadership profile of being curious, driving success and igniting passion. * Degree level education in project management, architecture, construction management, or equivalent practical experience. * Leverage client relationships and work-winning activities to drive sustainable revenue. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skill-based approach, where you can hardness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging: We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. As an equal opportunity employer, we value and promote diversity at Arcadis and strongly encourage applications from Aboriginal and Torres Strait Islander people. Veterans and spouses are invited to apply. #LI-BS2

Responsibilities

Lead the Program Management Service Area Group in Australia to deliver high-value services and drive operational excellence. Responsible for strategic oversight, capability development, and sustaining strong client relationships to drive revenue growth.