Service Assistant - Balikpapan at United Overseas Bank Limited Co

Balikpapan, East Kalimantan, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash handling, Transaction processing, Customer service, Cross selling, Financial reporting, ATM replenishment, AML compliance, KYC compliance, Fraud detection, Data entry, Quality assurance, Banking operations

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Job Description: 1. Memberikan semua layanan transaksi keuangan tunai dan non tunai nasabah seperti: penyetoran, penarikan, pengiriman uang, dan pembayaran tagihan untuk seluruh produk dan jasa Bank sesuai dengan ketentuan dan prosedur yang berlaku (termasuk penerapan APU/PPT/PPPSPM & Sanctions). 2. Melakukan Teller Start of Day dan Close Day. 3. Memastikan kebenaran dan keabsahan transaksi tunai dan non tunai nasabah. 4. Memastikan setiap proses penghitungan uang tunai telah dilakukan dengan benar. 5. Mendeteksi uang yang diragukan keasliannya. 6. Melaporkan dengan segera kepada OSM jika terjadi selisih dan membuat Berita Acara Selisih kas apabila terdapat selisih kas yang bukan disebabkan selisih pembulatan. 7. Melakukan Cash in dan Cash Out ke/dari OSM. 8. Melakukan replenish ATM sesuai dengan ketentuan yang berlaku. 9. Melakukan Cross Sellling produk dan layanan Bank. 10. Membuat laporan yang terkait dengan unit kerja Service Assistant. 11. Mendukung tugas dan menyediakan informasi/data/dokumen untuk kepentingan pemeriksaan atau review/analisa transaksi nasabah terkait implementasi APU/PPT/PPPSPM & Sanctions, pemeriksaan Quality Assurance (QA), pemeriksaan Audit Internal/Eksternal dan unit kerja pemeriksa lainnya dalam melakukan pemeriksaan terkait unit kerja Service Assistant. 12. Menjalankan semua tugas sesuai dengan SLA dan Standar Kualitas Layanan yang telah ditetapkan oleh Kantor Pusat. 13. Melengkapi seluruh persyaratan pelatihan APU/PPT/PPPSPM, dan Sanctions yang berlaku secara tepat waktu. 14. Bekerja sama dengan ACS dalam menyediakan informasi/data /dokumen untuk pemantauan traksaksi atau kepentingan investigasi terhadap Laporan Transaksi Keuangan Mencurigakan (LTKM) yang dilakukan oleh Business Unit Support atau Unit Transaction Surveillance – Divisi AML/CFT & Sanctions termasuk terkait Laporan Transaksi Keuangan Tunai (LTKT) 15. Memberikan masukan dan membagikan informasi yang relevan terkait dengan penerapan APU, PPT, PPPSPM & Sanctions kepada seluruh pegawai pada Kantor Cabang / Kantor Cabang Pembantu terkait dengan tetap memperhatikan ketentuan tentang kerahasiaan data dan prinsip anti tipping-off Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The Service Assistant is responsible for processing cash and non-cash financial transactions while ensuring adherence to bank procedures and AML/CFT regulations. They also perform daily cash balancing, ATM replenishment, and actively engage in cross-selling bank products to customers.