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Service Assistant (BDC Agent) |Valley Chrysler Dodge Jeep & Ram at CMA's Valley Dealerships
Staunton, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Phone Etiquette, Appointment Scheduling, Multitasking, Microsoft Office, Call Center Operations, Customer Retention

Industry

Description
Description Service Assistant Join our service team as a Service Assistant (BDC Agent), serving as the primary point of contact for customers scheduling vehicle service. This role plays a key part in delivering a smooth and professional service experience while supporting customer retention and dealership performance. Schedule Full-time Weekends required Why Join Our Team This role offers an opportunity to build customer service and communication skills while supporting a high-performing service department. You will play a direct role in creating a positive ownership experience for every customer. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Do Answer inbound service calls and make outbound follow-up calls Schedule and confirm service appointments Maintain communication with customers throughout the service process Follow up on declined services and promote maintenance opportunities Support service team goals and customer retention efforts Deliver a professional and customer-focused experience What We're Looking For Required: High school diploma or equivalent Valid driver’s license Strong communication and phone skills Ability to manage multiple tasks in a fast-paced environment Preferred: Experience in customer service, call center, or dealership environment Microsoft Office knowledge Benefits Medical, Dental, and Vision Insurance Paid Time Off 401(k) with Company Match Employee Stock Ownership Plan (ESOP) Employee Discounts Closed Sundays Apply Today If you are organized, customer-focused, and enjoy working on the phone and with people, apply now to join our service team!
Responsibilities
Act as the primary point of contact for customers scheduling vehicle services and manage inbound and outbound communication. Support dealership performance by following up on declined services and promoting maintenance opportunities.