Service Assistant Manager - Audi Denver at McDonald Automotive

Littleton, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Communication, Organization, Problem-Solving, DMS Systems, Coaching, Training, Sales, Performance Monitoring, Team Development, Administrative Skills, Safety Standards, Process Improvement, Customer Satisfaction, Repair Orders

Industry

Motor Vehicle Manufacturing

Description

Audi Denver At Audi Denver, we're proud to be part of a family-owned and operated company that’s served Colorado for over 65 years. Our commitment to excellence has earned us the Audi Magna Society Elite Award in both 2023 and 2024, a reflection of our team's drive and dedication. As the only Audi dealer to earn it in 2024, excellence has become our standard. Located in Littleton, we combine cutting-edge performance with a supportive, family-first culture that empowers every employee to thrive. Check out our Instagram [https://www.instagram.com/audidenver?utm_source=ig_web_button_share_sheet&igsh=MWY4dDFlOXBmYTdpdw==] to see what we're all about! Experience & Qualifications Needed: * Valid driver's license and clean driving record * Minimum 3-5 years of experience as automotive service advising or management. * Proven leadership and customer service skills. * Strong communication, organization, and problem-solving abilities. * Working knowledge of DMS systems (CDK, Reynolds, Dealertrack, etc.). * Valid driver’s license and clean driving record. Essential Duties and Major Responsibilities: * Customer Experience * Greet and assist customers entering the service drive with professionalism and enthusiasm. * Ensure all service advisors follow proper write-up procedures, including multi-point inspections, maintenance recommendations, and repair authorizations. * Maintain high CSI (Customer Satisfaction Index) scores through proactive follow-up, communication, and problem resolution. * Oversee vehicle delivery and ensure work is completed accurately and on time. * Operational Leadership * Manage and monitor daily service drive traffic, staffing schedules, and customer flow. * Coach and train service advisors on effective communication, upselling techniques, and menu selling. * Ensure all vehicles are promptly dispatched, repaired, and returned to customers efficiently. * Enforce safety, cleanliness, and organizational standards across the drive and shop. * Review and approve repair orders, ensuring accuracy and compliance with warranty and policy requirements. * Sales and Performance * Drive service department revenue by monitoring advisor performance, repair order averages, and closing ratios. * Assist in developing monthly sales goals and incentive plans for service advisors. * Identify process improvement opportunities to increase efficiency and profitability. * Team Development * Conduct regular team meetings and one-on-one coaching sessions. * Provide ongoing training on customer handling, product knowledge, and dealership procedures. * Foster a positive team culture built on accountability, communication, and customer focus. * Administrative * Monitor key performance indicators (KPIs) such as ELR (Effective Labor Rate), hours per RO, and technician productivity. * Assist with hiring, onboarding, and performance reviews for service advisors and valet staff. * Ensure compliance with manufacturer programs, warranty processes, and dealership policies. What We Offer: * Competitive 401k / 401k matching * Medical / Dental / Vision Insurance * Employee Assistance Program (EAP) - free, confidential counseling * PTO Accrual * Health Savings Account * Flexible Spending Account * Voluntary Life and AD&D * Employee Discounted Pricing on Parts, Vehicles, and Service What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees. Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry. At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do—it’s about the family we build along the way. Disclaimer: This position will remain open for at least three days and will close upon candidate selection. If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com [hr@mcdonaldag.com] or call 303-795-1100.

Responsibilities

The Service Assistant Manager is responsible for overseeing customer experience and operational leadership within the service department. This includes managing service advisors, ensuring high customer satisfaction, and driving service department revenue.