Service Associate (Full Time) at Mackey's

South Woodstock, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-solving, Inventory Control, Leadership, Merchandising, Forklift Operation, Teamwork, Accountability, Empathy, Honesty, Pride, Retail Operations, E-commerce Fulfillment

Industry

Retail

Description

Description THE OPPORTUNITY Schedule: Full-Time (40+ hours/week) Location: Mackey’s Colchester Requirements: Must be 18+ years old Are you ready to grow with us? For over 50 years, Mackey's has been the trusted name in pet, farm, and garden supplies. Now, as we have transformed into an omnichannel retail leader, we're seeking talented individuals who want to be part of something special. WHO WE ARE Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels. THE ROLE As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job—it's a career path in a growing company where your contributions directly impact our success. You'll make an impact by: Delivering exceptional customer service as the face of Mackey's Leading by example and mentoring team members Managing inventory control processes with precision Operating equipment including forklifts (training provided) Creating inspiring product displays and merchandising Supporting both in-store and online order fulfillment Contributing ideas to improve our operations Requirements WHAT YOU BRING A passion for customer service and problem-solving Physical capability to lift up to 50 lbs regularly Desire to learn and master new skills Flexibility to work in a dynamic retail environment Availability to work one weekend day per week (with one regular weekend day off) Forklift certification or willingness to obtain (we provide training) VALUES THAT DEFINE US Our team members share these core values: Teamwork: We collaborate to achieve more together Accountability: We take ownership of our work and results Empathy: We truly understand our customers' and teammates' needs Honesty: We operate with integrity in all interactions Pride: We take satisfaction in excellent work and attention to detail WHY JOIN MACKEY'S? Be part of a growing, innovative family business Comprehensive benefits including health insurance and 401(k) Paid time off to maintain work-life balance Regular, predictable scheduling Employee discounts on the products you love A supportive team environment where your voice matters WORK ENVIRONMENT Our retail environment is dynamic and engaging. The role requires: Active movement including reaching, bending, and lifting Handling products weighing 5-50 lbs Adapting to seasonal changes in product offerings and weather conditions Extended periods of standing or walking between breaks Operating in both traditional retail and e-commerce fulfillment environments JOIN OUR JOURNEY At Mackey's, we're more than just a retail store—we're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you. Apply today and discover why Mackey's Grows—not just as a business, but as a team and a family. Mackey's is an equal opportunity employer committed to diversity in the workplace.

Responsibilities

The Service Associate will be the primary contact for customer experience, delivering exceptional service while also taking responsibility for leading and mentoring team members. Key duties include managing inventory control, operating equipment like forklifts, creating product displays, and supporting both in-store and online order fulfillment.