Service Assurance Engineer - London at FDM Group
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

20 May, 25

Salary

0.0

Posted On

21 Feb, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Computer Science, Mainframe, Service Delivery, Knowledge Management, Middleware, Cloud, Itil, Programming Languages, Communication Skills, Root, Databases

Industry

Information Technology/IT

Description

REQUIREMENTS

  • Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience or at least 5 years of varied experience in software engineering or service delivery
  • Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated
  • Knowledge of performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
  • Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success
  • Experience with troubleshooting techniques for root cause analysis of issues.
  • Worked with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency
  • Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud
  • Proficient verbal and written communication skills
Responsibilities

ABOUT THE ROLE

FDM is a global business and technology consultancy seeking a Service Assurance Manager to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in London.
As a Service Assurance Manager you will an analytical thinker, curious and striving for continuous learning. You will play a crucial role to ensure a seamless service delivery, customer satisfaction and continuous improvement. You will manage and monitor performance metrics and maintain SLA compliance.

RESPONSIBILITIES

  • Oversee the end-to-end service assurance process, ensuring timely and high-quality service delivery
  • Manage service levels, monitor performance metrics, and resolve issues to maintain SLA compliance
  • Provide enterprise services to ensure high levels of product availability
  • Manage and onboard new technologies across the organisation
  • Ability to monitor and analyse system performance, ensuring visibility into the health of services and infrastructure
  • Strong skills in triaging issues, troubleshooting technical problems, and resolving incidents promptly
  • Lead and coordinate cross-functional teams to drive the resolution of issues and incidents
  • Effectively communicate updates and status during incidents, ensuring stakeholders are informed at every stage
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