Service Availability Representative Bilingual I

at  Kelly Services canada

• Job Title: Service Availability Representative Bilingual I
• Duration: ASAP START - 2 YEARS CONTRACT
• Hours: Rotating Shifts: Changes every 2 weeks 24X7X365, Shift rotation that could include evenings, weekends or overnight
• Shift : Day Shift, After 9 pm Shift , Overnight Shift (Need to be able to work all 3 shifts
• Pay Rate: - Competitive
• Locations: 100% ONSITE -London ON,
• Interviews - Onsite

DESCRIPTION:

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

MUST HAVE:

• Bilingual : Fluency in French and English (read, speak, write)
• Above-average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education – troubleshooting exp
• Ability to type at least 30 words per minute
• General knowledge and understanding of PC hardware and components.
• Experience with ticketing systems is an asset Technical degree and/or IT Certification preferred.
  Interested? Click on the “Apply” button today! Your resume will be confidently forwarded to a Kelly consultant, and you will be contacted. We will not share your personal information with our clients without your prior permission.
  Not the right opportunity for you? You can create a profile on our Kelly Career Network to be considered for other positions at www.kellyservices.ca.
  About Kelly
  Kelly believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and worldwide. We fill positions from entry-level to management on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals, and ambitions and present you with opportunities that meet your needs. See what we have to offer. Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn & Twitter, or visit kellyservices.ca.
  Job Type: Fixed term contract
  Contract length: 24 months
  Pay: $23.00-$25.00 per hour
  Expected hours: 37.5 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 2 years (required)
• Ticket management systems: 1 year (required)

Language:

• French (read, speak, write) (required)

Location:

• London, ON (preferred)

Work Location: In perso

Please refer the Job description for details