OUR CLIENT IN THE BANKING INDUSTRY HAS AN IMMEDIATE OPENING FOR A SERVICE AVAILABILITY REPS.

Duration: 24 Months
Location: London/Ontario, Onsite
Hours: 9am-5pm (Rotational shift: Changes every week 24X7X365
Responsibilities:
The primary accountability of this position is to provide first level technical support. Key responsibilities include:
(1) Respond to a variety of inbound colleague calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and colleagues
(4) Identify and escalate wide-impact or potential wide-impacting outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications

Please refer the Job description for details